Company Overview:
Amma Infotech is a BPO and ITES service provider with 12 years of experience, successfully serving 157 clients and completing over 600 projects. Our headquarters are located at 3-32/4A, C B Road, Greamspet, Chittoor - 517002, India. For inquiries, contact us at +91 9032 694 654 or email us at info@ammainfotech.com.

Pricing Structure:

1. Project-Based Pricing:
   Our pricing is based on the scope, complexity, and duration of the project. Each project is customized to meet the specific needs of the client, ensuring flexibility and scalability.

2. Hourly and Monthly Rates:

   • Hourly Rates: For short-term or ad-hoc tasks, we offer competitive hourly rates. The exact rate depends on the complexity of the work and the required skillset.

   • Monthly Retainers: For long-term projects, we provide monthly retainer models with discounts based on project length and team size.

3. Team Scalability Pricing:
   We provide scalable solutions with team sizes ranging from 1 to over 700 professionals. Pricing adjusts based on the number of resources allocated and the level of expertise required.

4. Additional Services:
   Any additional services such as emergency support, weekend work, or scope changes may incur extra charges. All such charges will be discussed and agreed upon beforehand.

Roles and Responsibilities:

1. For Clients:

• Provide Clear Project Specifications:
  Clients are responsible for providing detailed project briefs, timelines, and requirements to ensure smooth execution.

• Payment Terms:
  Clients are required to make an upfront deposit before the start of the project. Payments can be milestone-based, monthly, or upon completion depending on the contract terms.

• Timely Feedback and Communication:
  Clients must provide prompt feedback on deliverables and ensure consistent communication throughout the project lifecycle.

• Compliance:
  Clients must ensure that their project requirements comply with all relevant laws and regulations.

2. For Vendors:

• Deliver Quality Services:
  Vendors engaged by Amma Infotech are responsible for delivering high-quality services within agreed timelines. Vendors must comply with industry standards and contractual agreements.

• Pricing and Payment Terms:
  Vendors are paid based on pre-negotiated rates. Payments are typically milestone-based or at project completion, depending on the agreement.

• Invoicing:
  Vendors are expected to submit timely invoices for services rendered, and Amma Infotech will process payments within the agreed timeframe.

• Compliance and Confidentiality:
  Vendors must comply with legal and regulatory requirements, ensuring that all work is completed in adherence to data protection and industry-specific standards.

3. For Partners:

• Collaborative Role:
  Partners working with Amma Infotech must uphold the company’s quality standards and collaborate effectively to meet client goals.

• Revenue Sharing and Pricing:
  Partnerships are based on revenue-sharing models or service-based pricing agreements. Payment structures are defined within the partnership agreement.

• Joint Accountability:
  Partners are expected to uphold mutual accountability in project execution, ensuring that both parties contribute effectively to client success.

4. For Online Payment Gateways:

• Secure and Timely Transactions:
  Online payment gateways facilitate secure and timely transactions between Amma Infotech and its clients or vendors.

• Transaction Fees and Currency Conversion:
  Transaction fees may apply and will be outlined in the contract. Any additional costs due to currency conversion will be communicated transparently.

• Dispute Resolution:
  Any issues related to payment processing should be addressed promptly to avoid disruptions in service delivery.

Payment Terms and Conditions:

1. Payment Methods:
   Payments can be made via bank transfer, credit card, or online payment gateways. All payment details will be included in the invoice provided.

2. Invoice Generation:
   Invoices will be generated based on the agreed payment schedule (e.g., upon completion of milestones, monthly, or post-project). Clients are expected to clear the invoice within 30 days of receipt.

3. Late Payments:
   Delayed payments may result in a 5% late fee and possible project delays. Repeated late payments may lead to contract termination.

4. Refunds:
   Refunds will be issued in cases of project cancellation before work commencement or due to non-delivery of agreed services. Refund amounts will be calculated based on the scope of work completed.

Dispute Resolution:

Any disputes regarding pricing, payments, or project scope must be reported in writing. Amma Infotech will work promptly to resolve disputes through transparent communication.

Policy Modifications:

Amma Infotech reserves the right to amend this pricing policy as necessary. All stakeholders will be notified of any significant changes. Continuing engagement with Amma Infotech constitutes agreement to the terms of this policy.

By working with Amma Infotech, all Clients, Vendors, Partners, and Payment Gateways agree to the terms and responsibilities outlined in this policy.