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Frequently Asked Questions

  • Amma Infotech is a BPO and ITES company, specializing in AI/ML support, back-office services, customer support, and digital marketing solutions for clients across diverse industries.
  • Amma Infotech was established in 2012 with a mission to provide employment opportunities in Chittoor, Andhra Pradesh, and expand quality support services to clients globally.
  • N Naresh Kumar is the founder and CEO, an entrepreneur with a vision to bring global-quality outsourcing services to small towns in India.
  • Our headquarters is in Chittoor, Andhra Pradesh, India, with multiple service hubs to support clients worldwide.
  • We serve finance, healthcare, education, e-commerce, IT, and more, offering specialized solutions to meet industry-specific needs.
  • We offer AI/ML support, back-office operations, customer support, and digital marketing, covering end-to-end project needs for clients.
  • Yes, including data collection, data annotation, transcription, and algorithm training to support machine learning applications.
  • We offer multi-channel customer support, including chat, call, email, and video call services to ensure seamless customer interactions.
  • Our digital marketing services include SEO, content marketing, social media, PPC, email marketing, and more to maximize brand reach.
  • Our back-office services include data entry, KPO, legal outsourcing, language support, and document processing.
  • Yes, we provide Image, Document, Voice, Video annotation services in multiple languages.
  • Yes, we provide Image, Document, Voice, Video collection services in multiple languages, countries and multifaced people.
  • Yes, we serve our clients in Image, Document, Voice, Video Transcription services with experts in Emotion Detection in 228 Languages.
  • We offer multi-language support to meet the diverse linguistic needs of clients and their customers globally.
  • Yes, we provide round-the-clock support as per client requirements, ensuring seamless customer engagement at all times.
  • Response times vary based on the SLA, with rapid response typically available for all critical support needs.
  • Through ongoing training, quality audits, and feedback loops, we ensure that all customer interactions meet the highest standards.
  • We use encryption, secure servers, and strict access controls to ensure client data security and confidentiality.
  • No, client data remains confidential and is only shared upon explicit client request or contractual obligations.
  • We adhere to industry standards, including GDPR compliance and internal security protocols, to protect data privacy.
  • Yes, data backups are a standard part of our data management practices to ensure continuity and security.
  • We conduct regular internal audits to identify and mitigate potential vulnerabilities in data management.
  • No, as per our zero-refund policy, we do not offer refunds due to our commitment to project satisfaction before invoicing.
  • Projects can be canceled mid-way, but fees for completed portions will apply as agreed in the contract.
  • We prioritize client satisfaction and work diligently to address any issues with service quality.
  • Our no-refund policy applies universally, with no exceptions to ensure transparency.
  • Any disputes should be filed in Chittoor Court, as per our policy jurisdiction.
  • We accept payments via major online gateways, wire transfer, and other agreed methods.
  • Yes, most projects require an advance, as outlined in our contracts.
  • Yes, we offer customizable solutions to fit specific project needs and budgets.
  • Each client has a dedicated account manager to assist with queries and concerns.
  • We follow an escalation matrix, ensuring issues are resolved promptly by the right team.
  • Yes, client feedback is vital to our continuous improvement and is highly valued.
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