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Frequently Asked Questions
Amma Infotech is a BPO and ITES company, specializing in AI/ML support, back-office services, customer support, and digital marketing solutions for clients across diverse industries.
Amma Infotech was established in 2012 with a mission to provide employment opportunities in Chittoor, Andhra Pradesh, and expand quality support services to clients globally.
N Naresh Kumar is the founder and CEO, an entrepreneur with a vision to bring global-quality outsourcing services to small towns in India.
Our headquarters is in Chittoor, Andhra Pradesh, India, with multiple service hubs to support clients worldwide.
We serve finance, healthcare, education, e-commerce, IT, and more, offering specialized solutions to meet industry-specific needs.
We offer AI/ML support, back-office operations, customer support, and digital marketing, covering end-to-end project needs for clients.
Yes, including data collection, data annotation, transcription, and algorithm training to support machine learning applications.
We offer multi-channel customer support, including chat, call, email, and video call services to ensure seamless customer interactions.
Our digital marketing services include SEO, content marketing, social media, PPC, email marketing, and more to maximize brand reach.
Our back-office services include data entry, KPO, legal outsourcing, language support, and document processing.
Yes, we provide Image, Document, Voice, Video annotation services in multiple languages.
Yes, we provide Image, Document, Voice, Video collection services in multiple languages, countries and multifaced people.
Yes, we serve our clients in Image, Document, Voice, Video Transcription services with experts in Emotion Detection in 228 Languages.
We offer multi-language support to meet the diverse linguistic needs of clients and their customers globally.
Yes, we provide round-the-clock support as per client requirements, ensuring seamless customer engagement at all times.
Response times vary based on the SLA, with rapid response typically available for all critical support needs.
Through ongoing training, quality audits, and feedback loops, we ensure that all customer interactions meet the highest standards.
We use encryption, secure servers, and strict access controls to ensure client data security and confidentiality.
No, client data remains confidential and is only shared upon explicit client request or contractual obligations.
We adhere to industry standards, including GDPR compliance and internal security protocols, to protect data privacy.
Yes, data backups are a standard part of our data management practices to ensure continuity and security.
We conduct regular internal audits to identify and mitigate potential vulnerabilities in data management.
No, as per our zero-refund policy, we do not offer refunds due to our commitment to project satisfaction before invoicing.
Projects can be canceled mid-way, but fees for completed portions will apply as agreed in the contract.
We prioritize client satisfaction and work diligently to address any issues with service quality.
Our no-refund policy applies universally, with no exceptions to ensure transparency.
Any disputes should be filed in Chittoor Court, as per our policy jurisdiction.
We accept payments via major online gateways, wire transfer, and other agreed methods.
Yes, most projects require an advance, as outlined in our contracts.
Yes, we offer customizable solutions to fit specific project needs and budgets.
Each client has a dedicated account manager to assist with queries and concerns.
We follow an escalation matrix, ensuring issues are resolved promptly by the right team.
Yes, client feedback is vital to our continuous improvement and is highly valued.
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